- What’s yours is yours, and what’s ours is ours.
- Yours: We will never sell the information you provide us to anyone, for any reason. If you deactivate your account, we will delete all of your information from our database.
- Ours: We have a lot of our own data that we have purchased from data providers or collected from the web. We leverage this information to deliver powerful capabilities to our users.
- We will be open and honest about how we use your information. We believe in 100% transparency. If you don’t like anything about our policy, let us know and we will consider changes.
In order to make your visits to our Service as enjoyable as possible, we may ask you for Personal Information. Personal Information includes, for example, your name and email address, both of which you are asked to provide when registering with Reachable. Below is a description of some of the ways that you may provide Personal Information to us, as well as further details on how we may use such Personal Information.
- Sign-Up Information and Profile
You provide us with Personal Information, such as your name and email address, when you sign up for our Service. You may also choose to add information, such as work history and education background, to your profile.
If you email us through the Contact Us link on www.reachable.com, we may ask you for information such as your name and email address so we can respond to your questions and comments. If you choose to correspond with us via email, we may retain the content of your email messages, your email address and our response to you.
Our Service offers its users the opportunity to share User Content – for instance, on our blog. If you choose to use these features, you should be aware that any Personal Information you submit through these features can be read, collected, or used by other viewers of these forums and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these forums.
We utilize an import contacts feature to help you find connections to people you want to know. We make it easy for you to import your contacts from social networks and email systems.
Website Usage Information
We may use "cookies" on or in connection with our Service to maintain information about you. A cookie is a very small text document, which often includes an anonymous unique identifier. Reachable employs the use of both "session" cookies and "persistent" cookies. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Service. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser.
When you visit our Service, our computer may ask your computer for permission to employ the use of a session or persistent cookie. Our Service will then send a cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits our Service to access the cookies it has already sent to you and not the cookies sent to you by other websites.
Most web browsers can be adjusted to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. However, refusing a cookie may, in some cases, preclude you from using, or negatively impact the display or function of, our Service or certain areas or features of our Service.
We may also use "Clear GIFs" (aka "web beacons" or "pixel tags") or similar technologies in our Service and/or in our communications with you. A Clear GIF is typically a one-pixel, transparent image located on a web page or in an email or other type of message, which helps us to verify an individual’s viewing or receipt of a web page or message. Clear GIFs allow us to know whether you have viewed a web page prior to visiting our Service and may enable us to relate such information to other information, including your Personal Information. We use information provided from Clear GIFs to enable more accurate reporting, improve the effectiveness of our marketing, and make Reachable better for our users.
- IP Address and Clickstream Data
Our servers automatically collect data about your Internet Protocol address when you visit us. When you request pages from our Service, our servers may log your IP Address and sometimes your domain name. Our server may also record the referring page that linked you to us (e.g., another website or a search engine); the pages you visit on this Service; the website you visit after this Service; other information about the type of web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Service or a referral website; and other web usage activity and data logged by our web servers. We use this information for internal system administration, to help diagnose problems with our servers and to administer our Service. Such information may also be used to gather broad demographic information, such as country of origin and Internet Service Provider. We may also link this information with Personal Information.
Any or all of these activities with regard to the above-described Website Usage Information may be performed on our behalf by our third-party service providers. (See third-parties Sharing Information with Third Parties section below).
Use and Disclosure of Personal Information and Website Usage Information
We will use your Personal Information and Website Usage Information to provide you with our product and service offerings, to deliver a valuable user experience, and to respond to your requests. We may match information collected from you through different means or at different times, including both Personal Information and Website Usage Information, and use such information along with information obtained from other sources, including (without limitation) any of our other websites and third parties.
If you choose to import your contacts into our Service, with your permission, we collect information from your address book and/or your social network accounts you give us access to. This information includescontact names and associated information about your contacts. The information we collect from your address book will never be accessible in its entirety by any other user at any time.
With your permission, we share the name, titles, and companies of your contacts with your trusted colleagues, who opt-in to share their contacts with you in what we call a ShareGroup. Other information about your contacts, such as phone numbers and email addresses, will never be shared with others, even with those in your ShareGroup.
We do not use personally identifiable information for marketing purposes, except when permission is granted (for voluntary testimonials, as an example).
We may use your Personal Information – in particular, your email address – to send you emails with regards to our Service. When receiving such emails, you will be given the ability to opt-out of receiving similar emails in the future.
Sharing Information with Third Parties
We may use third-party partners to help us operate and maintain our Service and deliver our products and services. We may also share your Personal Information and Website Usage Information with our service providers and other third parties ("Affiliated Parties") that provide products or services for or through this Service or for our business (such as website or database hosting companies, address list hosting companies, communications providers, email service providers, analytics companies, distribution companies, fulfillment companies, credit card processing companies and other similar service providers that use such information on our behalf).
We may disclose non-personally identifiable aggregate statistics regarding user behavior as a measure of interest in, and use of, our Service and emails to third parties in the form of aggregate data, such as overall patterns or demographic reports, which do not describe or identify any individual user. Information relating to aggregate statistics may be collected through the use of third-party cookies and other third party tracking devices.
- Legally Compelled Disclosures
We may disclose your Personal Information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with a judicial or court order or comply with legal process served on us or Affiliated Parties; (b) protect and defend our rights and property, the Service, the users of the Service, and/or our Affiliated Parties; or (c) act under circumstances to protect the safety of users of our Service, us, or third parties.
Consent to Worldwide Transfer and Processing of Personal Data
Your Access and Correction Rights
You retain the right to decline to submit Personal Information through Reachable, in which case Reachable may not be able to provide certain services to you. However, if you choose to provide Personal Information to Reachable, we will provide you with the ability to access, correct, update or delete the Personal Information you have provided to this Service by emailing
. We will respond to your request within 30 days. However, before we are able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and provide other details to help us to respond to your request.
Privacy of Minors
This Service is not directed to children under the age of eighteen and we do not knowingly collect personal information from children under the age of eighteen on our Service. If we become aware that we have inadvertently received personal information from a visitor under the age of eighteen on our Service, we will delete the information from our records.
Reachable uses commercially reasonable and industry-standard physical, managerial and technical safeguards to preserve the integrity and security of your Personal Information. We also use Secure Sockets Layer (SSL) encryption to transmit sensitive information. While Reachable endeavors to protect the security and integrity of sensitive Personal Information provided to this Service, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be safe from intrusion by others, such as hackers.
If you contact us by email or a "contact us" or similar feature on the Service, you should be aware that your transmission might not be secure. An unaffiliated third party could view information you send by these methods in transit. We will have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission.
In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email. You consent to our use of email as a means of such notification. If you prefer for us to use another method to notify you in this situation, please email us at
with the alternative contact information you wish to be used.
855 El Camino Real, Suite 260
Palo Alto, CA 94301
Effective: September 1, 2012